1. Shipping Coverage
BRAAI BLUEPRINT ships physical books to eligible addresses within South Africa. If international shipping is available, eligible destinations, delivery options, and applicable charges will be displayed during checkout.
2. Order Processing
Orders are normally prepared for dispatch within [1–3 business days] after successful payment confirmation. Orders placed on weekends or public holidays will generally begin processing on the next business day. Processing times may be longer during periods of high demand.
3. Shipping Costs
Shipping charges are calculated based on the delivery destination, order size, selected delivery method, and other applicable factors. The final shipping charge will be displayed during checkout before you confirm and pay for your order.
4. Estimated Delivery Times
Estimated delivery times are [2–5 business days for major metropolitan areas] and [3–7 business days for regional or remote areas] after dispatch. These periods are estimates and may vary depending on the courier, destination, public holidays, weather conditions, or circumstances outside our reasonable control.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information during checkout. Please contact us promptly if you notice an error. Once an order has been dispatched, we may not be able to change the delivery address.
6. Tracking and Delivery
Where tracking is available, tracking information will be provided after your order has been dispatched or made available through your personal account. The courier may contact you using the telephone number, email address, or other contact details supplied with your order.
7. Delayed, Lost or Damaged Shipments
If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us at support@braaiblueprint.com and provide your order number. We will investigate the matter with the relevant delivery provider and provide an appropriate remedy where required.
8. Failed Delivery and Contact
If delivery cannot be completed because the address provided is incorrect, access to the delivery location is unavailable, or the recipient cannot be reached, additional delivery charges may apply where permitted by law. For questions regarding shipping or delivery, contact us at support@braaiblueprint.com.