1. Returns and Consumer Rights
We want you to be satisfied with your purchase. Returns, replacements, cancellations, and refunds are handled in accordance with this Refund Policy and applicable South African consumer legislation. Nothing in this Policy limits any mandatory consumer rights available to you under applicable law.
2. Change-of-Mind Cancellations
Where a statutory cooling-off right applies to an electronic transaction, you may cancel your purchase within the period provided by applicable South African law. Where permitted by law, the direct cost of returning products following a change-of-mind cancellation may be your responsibility.
3. Condition of Returned Books
Where a return is not based on a defect or incorrect supply, books should be returned in substantially the same condition in which they were received. We may refuse non-statutory returns of books that have been materially damaged, marked, altered, or used beyond what is reasonably necessary to inspect them.
4. Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect book, please contact us as soon as reasonably possible and provide your order number and details of the issue. We may request photographs or other reasonable information to assess the problem and determine the appropriate remedy.
5. Refunds and Replacements
Where a product qualifies for a remedy under applicable law, we will provide an appropriate refund, replacement, or other remedy. Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
6. Return Shipping
Responsibility for return shipping depends on the reason for the return and applicable law. Where products are defective, incorrectly supplied, or otherwise qualify for a return at our expense, we will provide appropriate return instructions. For eligible change-of-mind returns, shipping costs may be the customer’s responsibility where permitted by law.
7. How to Request a Return
To request a return, replacement, cancellation, or refund, contact us at support@braaiblueprint.com and provide your order number, the product concerned, and the reason for your request. We will review your request and provide instructions for the next steps.